Order Form Troubleshooting

Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below.

Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.

Gift certificate or promotional claim code is not accepted. First, be sure that you are entering the claim code exactly as it appears on your gift certificate or promotional offer, and that the code has not expired. If the code is correct, then it is likely that your order does not meet the qualifications for using the gift certificate or promotional code. Please check our list of gift certificate restrictions or promotional code restrictions.

Gift certificate or promotional claim code is "already redeemed." You need to enter your claim code into the order form only once to redeem those funds. If you are receiving an error message that indicates your claim code has already been redeemed, you should see that these funds are already listed on the "Payment" section of the order form.

If none of these suggestions solves your problem, please contact us using the link below. Please include as much information in your message as possible, including:

What point in the ordering process is causing you trouble?
If you are receiving an error message, what does it say?
What items are you trying to order?

Our Customer Service department will be happy to assist you.

Did this help? Continue shopping.

Still have questions? contact us.

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