Frequently Asked Questions
Assistance for New Customers

Adding Items to Your Shopping Cart
If you want to order an item from William Bounds, Ltd., click the "Buy" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "View Cart" link at the top of every page of our Web site.

Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact customer support

Signing In
Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.)

Enter a Shipping Address

Select a Shipping Method

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Provide a Method of Payment
Let us know how you would like to pay for your order. We accept MasterCard, Visa, Visa Check Cards, William Bounds, Ltd. gift certificates, or a check, money order. If using a check or money order please call in your order 1.800.473.0504 All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Submit Your Order
When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

Did this help? Continue shopping.

Still have questions? contact us.